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Our clients feedback does matter

Feedback is always welcome at  feedback@ccrow.eu  Here are some stories that we heard about:             As   I   arrived   on   a   new   project   (1000   km   from   home),   I   was   notified   that   I   didn't   provide   a valid   GWO   Sea   Survival   certificate.      The   document   was   mandatory   before   approval   to   work   on the   project.      As   there   was   nobody   at   home   I   had   to   ask   my   son   who   lives   200   km   away   from my   home,   to   find   the   document   and   send   me   a   copy   of   the   certifiacte.      It   would   have   been nice if I could get it from the net.             I   arrived   on   a   new   project   to   start   work   after   traveling   2   days.      Upon   arrival   at   the   site,   I   was issued   PPE   and   companies   clothing.      I   was   also   required   to   provide   GWO   training   certificates and   a   medical.      This   was   not   communicated   before   I   travelled.      I   stayed   1   day,   returned   the clothing   and   PPE   and   returned   home.      Now   I   will   issue   my   training   certificates   to   projects before traveling.             I   am   a   truck   driver   and   my   employer   and   I   failed   to   notice   that   my   driving   license   expired.     On   a   roadside   control   a   policeman   noticed   the   invallid   drivers   license   and   I   was   fined.   When   I arrived   at   the   company   and   explained   the   police   control   I   was   laid   off.      Your   services   would have done wonders to avoid this.             A   constuction   vessel   had   to   wait   a   week   before   it   could   start   construction   on   an   offshore windfarm   because   the   paperwork   was   not   yet   provided   to   the   developer.      Therefor   it   did   not have access to the project. The cost must have been high. Estimated cost per day € 140.000.             A   group   of   crew   transfer   vessel   were   hired   to   start   on   a   project.      The   company   hiring   them were   promised   that   all   documents   would   be   in   within   the   next   24   hrs.      The   vessels   arrived within   48   hrs,   but   it   took   another   week   before   the   paperwork   on   the   vessels   and   crew   were up-to-date.  I can only guess on how expensive it was.             A   vessel   wants   to   have   a   crew   change.      A   normal   procedure   for   vessels   that   work   on construction.      Only   one   problem   came   to   the   surface.      The   crew   that   needed   to   be   relieved had expired visa documents (non Shengen employees).  As a result they had to stay on board.             A   crew   member   had   a   heart   attack   while   at   sea.      First   aid   and   Medevac   were   done.      The   only problem   was   an   expired   seafarers   medical.      The   result,   the   insurance   did   not   want   to   pay   for the medevac.  Costs € 16.000.                 Personnel    on    a    project    was    not    enough    informed    on    a    document    (STCW    A-II/2)    and demanded   a   document   for   STCW   A-VI/1-1   Personal   Survival   Techniques   and   a   radio   license.      I told   them   that   I   could   not   get   my   Master   license   without   having   those   certificates.      All   the certificates requested are marked on that certificate.     ...     If you have any stories to tell, send them to feedback@ccrow.eu  

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Newsletters 2017 1st edition
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